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Address: 18 Wrenbury Place,
Glenwood, 4001.


Tel: 082 6599 779   

Email: info@trinity-designs.co.za

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Terms and conditions

Terms and conditions


These Terms and Conditions govern your(“the user”) use of TRINITY website (“site”) located at the domain name  www.trinity-designs.co.za (“the website”).  By accessing the website the user agrees to be bound by the Terms and Conditions set out in this legal notice.  By registering, or using the website at all, you the user recognises that you have read and accepted these Terms and Conditions.


This website is owned and run by Trinity a company in the Republic of South Africa.

Trinity

18 Wrenbury Place

Glenwood

4001

Info@trinity-designs.co.za

Tele: 0826599779


Products and Availability.

While every effort is made to ensure product availability please note that stock of all items on offer is limited.


Placing an order

When you submit an order to the site you the user recognises that you have read and accepted the Terms and Conditions.


Your order will remain valid as an Offer to Purchase until we issue our Confirmation of Order or, if you send a notice revoking your order prior to our Confirmation of Order being sent out.


We are not obliged to supply the Product you have ordered until we accept your order with a Confirmation of Order.  An email, letter or any other form of acknowledgement of your order is purely for information purposes and does not constitute the Confirmation of Order.


When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our Terms and Conditions. You must not make any purchase through this website unless you understand and agree all our Terms and Conditions.


Once payment is made for the purchase, it is deemed that you have read and understood the Terms and Conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.


Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).


Credit Card

We accept MasterCard and Visa credit card payments.  If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order.  All of your order details will be saved online under in the Your Account section available for use whenever you’re ready!  Sorry for the inconvenience.


EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Trinity as a beneficiary on your internet banking and use your order number in the reference line for your payment please NOTE your order number changes with each order you place, for speedy processing please ensure you use the correct order number when paying by EFT.


Banking Details
Bank   FNB
Branch No.  220226
Account Name  Trinity
Account No.  62363550556
Account Type  Cheque


Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please email your deposit slip to us at info@trinity-designs.co.za  to ensure your payment is confirmed and order shipped as quickly as possible. 


Banking Details
Bank   FNB
Branch No.  220226
Account Name  Trinity
Account No.  62363550556
Account Type  Cheque


For more information about how to order, special order requirements and other payment options, please contact us at info@trinity-designs.co.za


Delivery

The delivery fee payable for your order will be specified in the order process and in the confirmation of acceptance process.  Except where the Products have not been dispatched for delivery, delivery fees are not refundable.


Trinity delivers during business hours Monday to Friday between 8am and 5pm and not on Saturdays or Sundays or public holidays.


We aim to deliver the Product to you at the address you specify in the checkout process.  Orders are only delivered to a physical address, no PO Box addresses are not allowed.

A delivery is considered complete once the parcel containing the Product is handed to an individual at your specified address, or you are notified that the package is wait for collection by you at the post office.


It is your responsibility as the buyer to inspect the package for any obvious faults or damage before signing and make known any complaints.  Please keep a receipt of the delivery for any further discussions with us about it.


Delivery Method

Door to door delivery.  Two to Three days lead time.  The Courier will deliver the package to the address indicated at check out.  If no one is present at the address at the time of delivery, the courier will attempt to call the number provided on the order or leave a note.


One more attempt at delivery will be made by the courier and if there is still no one to sign for the package, it will then be your responsibility to email Trinity at info@trinity-designs.co.za to arrange delivery.  If after 5 days from the last attempt to deliver the parcel you do not make contact with Trinity the package will be returned to Trinity.


Trinity will contact you one last time to arrange delivery.  If this final attempt does not succeed Trinity will simply cancel the order and reimburse you less an administration fee.


Counter to counter:  Three to four days lead time.  The package will be sent by speed services to the closest Post office in your area.  


You will be notified by the post office that a parcel is waiting to be collected.  If you fail to collect the parcel, it will be returned to Trinity.


Trinity will contact you one last time to arrange delivery.  If this final attempt does not succeed Trinity will simply cancel the order and reimburse you less an administration fee.


Cancellations, Faulty products, Returns and Refunds Policy

Should you for any reason wish to cancel your purchase after we have issued you with a Confirmation of Order, you will be liable for a 15% handling fee.  You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase.


If you have already taken delivery of the purchase, the goods must be returned to us undamaged in the original packaging within 14 calendar days.


NOTE:  If you are based in South Africa Trinity recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.


International customers should make use of a courier that offers:

1. Shipment tracking.

2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account


Faulty Products


If within 6 months of purchasing a product from Trinity you find the product to be defective or faulty you may:


Return the product to Trinity so that we may:


Inspect the item and either a. refund you or b. repair the product or c. replace the product.  

The decision as to what we do is at the discretion of Trinity depending on availability and other circumstances and to this end you acknowledge that SALE items can only be repaired.


Please note when a product is said to be defective and the defect has risen from the following: general wear and tear, damage arising from incorrect usage or care of product, Trinity will NOT regards this as defects and will NOT entitle you to a refund, repair or replacement.


If the product is also found not to be defective you will NOT be entitled to a refund, repair or replacement.  Instead you will be held liable for the cost incurred having the product returned to you.


Products that cannot be returned


Please note that due to hygiene reasons certain non-defective products such as earring, underwear and swimwear may not be returned.


Clothing that has been altered in any way may not be returned.


If you are wanting to return a product to Trinity for whatever reason please let us know by email info@trinity-designs.co.za prior to you returning the product.



Our Rights

We reserve the right to:

1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.


Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.


Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.


Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.


Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.


Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


Consent

I understand that all the designs and trademarks are registered to Trinity and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Trinity for any civil action or any legal action deemed necessary against me.