Delivery

The delivery fee payable for your order will be specified in the order process and in the confirmation of acceptance process. Except where the Products have not been dispatched for delivery, delivery fees are not refundable.

Trinity delivers during business hours Monday to Friday between 8am and 5pm and not on Saturdays or Sundays or public holidays.

We aim to deliver the Product to you at the address you specify in the checkout process. Orders are only delivered to a physical address, no PO Box addresses are not allowed.

A delivery is considered complete once the parcel containing the Product is handed to an individual at your specified address, or you are notified that the package is wait for collection by you at the post office.

It is your responsibility as the buyer to inspect the package for any obvious faults or damage before signing and make known any complaints. Please keep a receipt of the delivery for any further discussions with us about it.

Delivery Method

Door to door delivery. Two to Three days lead time. The Courier will deliver the package to the address indicated at check out. If no one is present at the address at the time of delivery, the courier will attempt to call the number provided on the order or leave a note.

One more attempt at delivery will be made by the courier and if there is still no one to sign for the package, it will then be your responsibility to email Trinity at info@trinity-designs.co.za to arrange delivery. If after 5 days from the last attempt to deliver the parcel you do not make contact with Trinity the package will be returned to Trinity.

Trinity will contact you one last time to arrange delivery. If this final attempt does not succeed Trinity will simply cancel the order and reimburse you less an administration fee.

Counter to counter: Three to four days lead time. The package will be sent by speed services to the closest Post office in your area.

You will be notified by the post office that a parcel is waiting to be collected. If you fail to collect the parcel, it will be returned to Trinity.

Trinity will contact you one last time to arrange delivery. If this final attempt does not succeed Trinity will simply cancel the order and reimburse you less an administration fee.