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Should you for any reason wish to cancel your purchase after we have issued you with a Confirmation of Order, you will need to email us at email@example.com within 6 hours or prior to you receiving a Parcel Shipped notification. You must advise us by email of your cancellation at firstname.lastname@example.org
If you have already taken delivery of the purchase, the goods must be returned to us undamaged in the original packaging within 14 calendar days.
NOTE: If you are based in South Africa Trinity recommends that you use Speed Services Couriers (South African Postal Services) for all returns as it offers shipment tracking through a 24 hours customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost then no refund or return will be considered.
International customers should make use of a courier that offers:
1. Shipment tracking.
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account
Please return to:
53 Hunter Street, Top Floor
If once we have checked the item and it is not defective and in its original state, we will then refund the purchase price of the goods (minus the direct costs that we incur relating to the return of the goods) within 30 days of the date of cancellation.
If within 6 months of purchasing a product from Trinity you find the product to be defective or faulty you may:
Return the product to Trinity so that we may:
Inspect the item and either a. refund you or b. repair the product or c. replace the product.
The decision as to what we do is at the discretion of Trinity depending on availability and other circumstances and to this end you acknowledge that SALE items can only be repaired.
Please note when a product is said to be defective and the defect has risen from the following: general wear and tear, damage arising from incorrect usage or care of product, Trinity will NOT regards this as defects and will NOT entitle you to a refund, repair or replacement.
If the product is also found not to be defective you will NOT be entitled to a refund, repair or replacement. Instead you will be held liable for the cost incurred having the product returned to you.
Should we find that the product is defective, we will refund the reasonable postal and insurance costs of returning defective or unsuitable goods.
Products that cannot be returned
Please note that due to hygiene reasons certain non-defective products such as earring, underwear and swimwear may not be returned.
Clothing that has been altered in any way may not be returned.
If you are wanting to return a product to Trinity for whatever reason please let us know by email email@example.com prior to you returning the product.